Frequently Asked Questions

What methods of payment do you accept?

We accept Visa and MasterCard debit and credit cards, as well as bank transfers.

 


 

When will my credit card be charged?

Your credit card will be charged in full at the time the order is placed.

 


 

If I’m paying through a bank transfer, when would I know my order is confirmed?

After you have placed your order, we’d encourage you to pay via bank transfer within five working days. As soon you as send us a picture of your receipt, we will send you an email confirming your order.

 


 

Will tax be charged to my order?

Taxes are calculated based on the laws and regulations of the order’s shipping address. Each country / state has different laws regarding the taxation of merchandise as well as freight and handling.

 


Are the delivery dates on your product pages guaranteed?

Although we strive to provide the most accurate time frames for when you can expect to receive your order, sometimes delays do occur; however, if your order’s production should fall significantly behind schedule, you will receive an email update.

 


Will you share my email, home, or business address with other companies?

We treat all the information we receive from you as confidential and no information is shared with other companies. We use the information we collect from you only to enhance our services and your experience with Paimona but none of it is rented out or sold to any other business. Rest assured.


What do I do if there is a problem with an item/package I have received?

If the item you received is damaged or defective or you have received the wrong item, please call us at +92 345 115 0950 or send an email with your order number and details to orders@paimona.co to initiate warranty service.