Shipping & Returns
Ordering at Paimona
We, at Paimona ensure that every product you order and get is as impeccable and fine as you imagined. As soon as you place the order on our website, you will get a confirmation email in your inbox, stating the details of your purchase.
At the same time, a request will be raised at our end to start manufacturing the product. Since every offering at Paimona is handcrafted, handmade and requires varying levels of delicate work, it spends 40 days in the manufacturing process. During that time we are involved in every step ensuring that the piece you ordered is delivered in premium quality.
After the product is manufactured, it is shipped via an express delivery service to your given address. It takes 2-3 weeks for the order to be delivered, after it is shipped. You can email the Paimona team at firstname.lastname@example.org at any point to inquire about the status of your order.
Disclaimer: We deliver all over the world but the customer bears the cost of any duties that are imposed on the product when it arrives in the customer’s home country.
We understand that at times you would want to return the product and for this we encourage that you send it to us within 15 days of receiving it. For us to be able to successfully refund, the returned product has to be in its original condition and undamaged.
As soon as receive it at our end, we will refund you the money.
You can always email us at email@example.com for any further queries you may have.